商務(wù)英語(yǔ)：電話用語(yǔ)培訓(xùn)

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1. 接電話開場(chǎng)白，可以說(shuō)：

接電話的開場(chǎng)白：

拿起話筒的時(shí)候，可先用"Hello." "Good morning." "Good afternoon. "等問(wèn)候?qū)Ψ?，并?bào)上自己的公司名、部門名、姓名等，如此可予人態(tài)度親切的感覺(jué)。

(1) 早安。這里是XX公司。我能效勞嗎? Good morning. This is XX Company. May I help you?

(2) 午安。這里是工商銀行。我能為您效勞嗎? Good afternoon. This is Industrial and Commercial Bank of China. What can I do for you?

(3) 先鋒電子。我是吳瑪莉。 Pioneer Electronics. This is Mary Wu speaking.

(4) 喂。海外營(yíng)業(yè)部。我是王大明。 Hello. Overseas Sales Department. Taming Wang speaking.

(5) 喂。這里是王公館。 Hello. This is the Wang residence.

2. 詢問(wèn)對(duì)方是誰(shuí)，可以問(wèn)：

① Who's that?

② Who's speaking (calling), please? 千萬(wàn)不能問(wèn) Who are you?

3. 詢問(wèn)對(duì)方是不是某人，應(yīng)問(wèn)：

Is that ...? 或 Is that ... speaking (calling)? 絕對(duì)不能問(wèn) Are you ...?

4. 通話時(shí)，有重要的事情要處理，不得不中斷通話，要有禮貌地請(qǐng)對(duì)方稍等，可以說(shuō)：

① Hold on, please.

② Just a moment, please.

③ Wait a minute, please.

5. 通話時(shí)，應(yīng)說(shuō)明打電話的意圖或征求對(duì)方的意見(jiàn)，可以說(shuō)：

① I'm calling to tell you ...

② I'm calling to ask you ...

③I see. Put him on line two.

④Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.

6. 打電話時(shí)，撥錯(cuò)了電話號(hào)碼，應(yīng)說(shuō)：Sorry, wrong number

好了，以上是關(guān)于電話用語(yǔ)的商務(wù)英語(yǔ)培訓(xùn)，如果要和英美人進(jìn)行英語(yǔ)通話，只要注意以上六點(diǎn)，就可以游刃有余。當(dāng)然記得要淡定才行哦!相信大家看完后你就可以放心的給老外打電話了。另外，要想結(jié)束同他們的電話交談，事先記住一些慣用的表達(dá)辭句，同樣極為重要。