巧用職場(chǎng)道歉郵件，讓同事關(guān)系更和諧

　　在工作或生活中，經(jīng)常會(huì)遇到同事向你求助，或者給同事添麻煩的事，這時(shí)候?qū)懸环庀蛲碌狼傅泥]件，表示自己的歉意，應(yīng)該是必不可少的。那么一封向同事道歉的郵件應(yīng)該怎么寫(xiě)呢?向同事道歉的郵件有什么注意事項(xiàng)呢?下面就跟阿卡索外教網(wǎng)一起來(lái)瞧瞧吧!

　　道歉郵件的寫(xiě)法

　　這類(lèi)郵件的寫(xiě)法比較有規(guī)律，一般都是開(kāi)門(mén)見(jiàn)山地表達(dá)歉意。

　　接下來(lái)就應(yīng)該說(shuō)明自己沒(méi)有及時(shí)提供幫助的原因，也可以詢(xún)問(wèn)對(duì)方目前問(wèn)題是否已經(jīng)解決，問(wèn)自己還能做什么。假如你有某種補(bǔ)救辦法，可以剔除可行的辦法。記住在郵件中不要把過(guò)錯(cuò)歸咎于別人。

　　最后還要再次道歉，表示真誠(chéng)。態(tài)度真誠(chéng)但不宜言過(guò)其實(shí)，避免使用過(guò)分夸張、自責(zé)的表達(dá)。同樣地，還有商務(wù)郵件的開(kāi)頭和結(jié)尾回復(fù)格式都是有一定技巧的，注意內(nèi)容要完整，層次要清晰。在工作中，許多外企公司都會(huì)對(duì)員工進(jìn)行郵件格式、用語(yǔ)措辭進(jìn)行針對(duì)性的職場(chǎng)英語(yǔ)培訓(xùn)，類(lèi)似這樣的商務(wù)往來(lái)郵件實(shí)用性非常高。

　　范文參考：

　　這是兩封信，第一封是朋友給同事Marianne的求助信，想詢(xún)問(wèn)他是否有讀過(guò)關(guān)于臺(tái)灣和中國(guó)文化差異的文獻(xiàn)作品，他做演講時(shí)需要。但是Marianne卻因?yàn)樗绞聸](méi)能及時(shí)回復(fù)，因此這是一封Marianne寫(xiě)給朋友的道歉郵件。

　　Email from John Gu to Marianne

　　Dear Marianne,

　　How have you been? I was trying to reach you by phone1) earlier today but you were not home.

　　A quick question for you: have you en coun tered any literature2)/writing on differences, cul tur al or otherwise, between Taiwan and Main land China that you can share with me or refer me to?

　　I am going to our head office in Arizona next week and I will be asked to do a short presentation3) on the topic.

　　John Gu

　　Email Response from Marianne to John Gu

　　Dear John,

　　I am so sorry that I did not respond to your email or voice mail regarding this request. I did not know any immediate resources, but I had every intention of4) contacting you and brainstorming5) with you.

　　Courtney, my daughter, was sick and I have taken on6) a bit too much between work and the children’s holiday activities. I am so sorry that I just did not respond to you.

　　I hope your presentation in Arizona went well. Let me know when you have a free moment how the trip went.

　　Sorry again for my dropping the ball especially for someone who is always right there to help me out!

　　Warmest Regards,

　　Marianne

　　總體來(lái)講，一封向同事道歉的郵件必須要誠(chéng)懇地表達(dá)歉意，語(yǔ)氣用詞都必須經(jīng)過(guò)斟酌，要顯得真誠(chéng)友善。對(duì)自己的錯(cuò)誤面對(duì)面有些難以開(kāi)口的話(huà)， 那么就試試用郵件向同事表示抱歉吧。沒(méi)有寫(xiě)過(guò)道歉郵件的朋友，可以參考參考哦!